Shopping
- Air Freight: This option is faster and ideal for urgent deliveries. Shipping times typically range from 3-7 business days, depending on your location.
- Sea Freight: This method is more cost-effective for larger shipments, though it may take longer, typically 10-30 business days, depending on the destination.
Both shipping methods are secure and trackable. Choose the one that best suits your needs based on time and budget. If you need assistance selecting the right shipping option, our customer service team is here to help!
Yes, we do! We proudly offer international shipping to many countries around the world. No matter where you are, you can enjoy our handcrafted jewelry. Shipping times and costs may vary based on your location. For more details on international shipping, feel free to contact our customer service team, and we'll be happy to assist you!
Delivery times for home delivery depend on your location and the shipping method chosen. Typically, domestic orders are delivered within 3-14 business days. For international orders, delivery may take 14-30 business days, depending on the destination.
Once your order is shipped, you will receive a tracking number to monitor your delivery status. If you need more specific information regarding your order, feel free to contact our customer service team!
The delivery time for your package depends on your location and the shipping method chosen. Domestic orders typically arrive within 3-14 business days, while international orders may take 14-30 business days.
Once your order is shipped, you’ll receive a tracking number to monitor its progress. For more precise delivery estimates, please check the tracking information or contact our customer service team.
Payment
We accept a variety of secure payment methods, including:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfers (for certain orders)
- Other secure payment gateways (depending on your location)
All payments are processed securely to ensure your information is protected. If you have any issues or questions regarding payment, feel free to contact our customer service team for assistance!
Currently, we accept the payment methods listed on our website. However, if you're looking for an alternative option, please reach out to our customer service team. We’ll do our best to accommodate your request and find a suitable solution for your order.
Orders & Returns
Placing an order is simple! Just follow these steps:
- Browse our Collection: Explore our jewelry collection and select the items you’d like to purchase.
- Add to Cart: Click on the item to view more details, then click "Add to Cart."
- Review Your Order: Once you’re ready, go to your cart and review the items you’ve selected.
- Checkout: Click “Checkout” and fill in your shipping details.
- Payment: Choose your preferred payment method and enter the necessary details.
- Complete Your Order: Review your order and confirm your purchase. You’ll receive an order confirmation email shortly after.
If you have any questions or need assistance during the process, our customer service team is always here to help!
We process orders quickly to ensure timely delivery, so changes or cancellations must be made as soon as possible. If you wish to cancel or modify your order, please contact our customer service team immediately after placing your order. We’ll do our best to accommodate your request before the order is processed and shipped.
Once the order is in the shipping process, we may not be able to make changes. However, if there are any issues, feel free to reach out, and we will assist you in resolving them!
No, you do not need an account to place an order. You can complete your purchase as a guest by simply providing your shipping and payment details during checkout.
However, creating an account can make future orders faster and easier, as it allows you to save your information, track orders, and receive special offers. The choice is entirely up to you!
If you would like to return a product, please follow these steps:
- Check Our Return Policy: Ensure your item meets our return conditions (unused, undamaged, and within the return window).
- Contact Customer Service: Reach out to our customer service team via email or our Contact Us page to request a return authorization.
- Pack the Item: Carefully package the product in its original condition and packaging.
- Ship the Item Back: Once approved, you’ll receive instructions on how to return the item. You may be responsible for the return shipping costs unless the item was damaged or incorrect.
Please note, returns must be made within [insert return period, e.g., 30 days] of receiving the item. If you have any questions, our team is here to assist you!